Loss of connection to game server
Loss of connection to the game server affects single and multiplayer games differently.
The following games are single player games: Blackjack Duel, Canasta, Chinchón, Yatzy Duel, Mahjong, Penalty King, Pyramids, Solitaire, Solitaire Poker, Sudoku Bloxx, Sugar!, Zuminga.
The following games are multiplayer games: Backgammon, Belote, Brisca, 8-Ball Billiards, Dominoes, Doppelkopf, Gin Rummy, Jass, Jolly, Mus, Rummy, Schnapsen, Skat, Snooker, Spite and Malice, Yatzy Live.
Loss of connection for single-player games
For a game to be classed as won, the applicable game rules must have been adhered to.
Should a player lose his/her connection, he/she has 2 minutes to re-enter the game. The game clock will continue to count down while the player is disconnected. Should the 2 minutes pass before the player manages to return to the game, the last points recorded will be the final score.
Loss of connection for multiplayer games
For a game to be classed as won, the applicable game rules must have been adhered to. Furthermore, the winner of the game must have maintained a connection to the game server for the duration of the game.
Should a player lose his/her connection, he/she has 2 minutes to re-enter the game. Should this be achieved, there shall be no consequences, provided that the player is not ejected from the game by his/her opponent(s) for exceeding the allowed time. In the case that the 2 minute time limit is exceeded, the computer will take the ejected player's place and complete the game. The player still has the opportunity to re-enter the game.
In the case that the computer or the player who re-enters the game after the allowed time limit wins, the original stakes shall be refunded to both players. Otherwise, the game will be classed as lost. Should both players lose their connections during the game, both will receive their original stakes.
Loss of connection for Poker
Please see the help articles for the respective games for information regarding loss of connection.
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