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Account Verification

KYC (Know Your Customer) is the acronym we use when referring to the process of verifying a gaming account.

How does the verification process work?

Before you can make your first withdrawal, you must send us a copy of your ID (passport, personal ID card or driver’s licence). In some cases, further documents are required to complete the KYC process. Verification of your  account may even be requested at an earlier point for a variety of reasons, such as security.

Which documents are required for the extended KYC process?

If a form of ID is insufficient for the account to be verified, we will request the following: 

  • a photo of you holding your ID next to your face
  •  a copy of an electricity/gas/water/telephone/internet bill that shows your address

Depending on the deposit method used, we may require further documents that prove you are the account holder. These may include:

  • a copy an account statement 
  • screenshots of your e-wallet account (PayPal, NETELLER or Skrill)
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