StarGames attaches particular importance to fairness and safety while gaming. The measures listed below are taken to ensure the highest possible level of fairness and security.
Europe Entertainment Ltd. operates this website on the basis of a license that is issued by the ‘Malta Gaming Authority’, a government agency in Malta. The operator is under the supervision and control of this authority.
1. Control of Games
All games on StarGames are server-based. They are constantly monitored and recorded. Should there be a loss of connection during a game, measures are taken immediately to ensure a fair outcome of the game.
2. Certified Random Number Generator
To ensure 100% fairness on our platform, we use a highly technical software-based random number generator. This is regularly certified by an independent third party, the TST (Technical Systems Testing, www.tstglobal.com). This RNG (Random Number Generator) generates any random elements in the game (e.g. spinning of the reels on slot machines, card distribution, dice numbers, etc.), therefore ensuring the same conditions for all players.
3. Transparency in the Games
Players always play against each other – with the exception of the Casino section – and never against a computer. You yourself decide which players you want to play against and with which stakes you would like to play. The strength of the potential opponent is visible to you at any time. The desired stake or the limit for each game is selected when you enter the game. In addition, players have the opportunity to first test and learn all about the games in the Stars-Room (virtual currency). The rules of all the games and the associated stakes and service fees are available to the players at any time through the help page.
4. Secure Data Handling and Payment Processing
StarGames manages the players’ data strictly confidentially and guarantees that it will not be passed on to third parties. International security standards ensure the protection of player data. The safe and correct handling of the deposit and withdrawal processes is ensured by our cooperation with nationally and internationally known payment providers.
5. Grounds for Exclusion from the Platform
All violations of our T&Cs may result in exclusion from our platform.
Such violations include:
- Abusing or harassing other players
- Cancelling games intentionally
- Blocking games intentionally
- Cheating and collusion
6. Customer Service
The StarGames support team strives to give players the best possible advice and assistance. Players can contact our Support Team both via e-mail and telephone. The contact details are available for all players by clicking on 'Support' at the bottom of the website.