I have forgotten my user name
Contact our Customer Support Team at firstname.lastname@example.org or by telephoning 0180 540 78 20 (€0.14/min. from a German landline and a maximum of €0.42/min from a German mobile network, the call charge will vary depending on the mobile phone provider).
In order to protect your personal data and prevent any potential unauthorised access to your account, our Customer Support Team will only provide information about your account details if it is absolutely certain of your identity.
For this reason, please mention in your email inquiry the answer to the security question you saved when registering your account or have this ready when you call.
If you can no longer remember your security question or the answer to it, we need a colour copy of your relevant proof of identity (passport, identity card or driving licence). Please attach the relevant file to your email inquiry.