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Why can’t I request a payout using my preferred payment method?

When requesting a payout, you will be shown the eligible payment method with which your winnings may be paid out. The criteria for determining eligibility of a payment method arise from StarGames' regulatory obligations.

Our licensing conditions require us to enforce a policy whereby payouts of winnings from your account must be made to the same source from which the original funds were deposited.

In cases where a payout to the same source is technically not possible, you will be requested to provide proof of ownership of a bank account held with an institution in a reputable jurisdiction, to which your winnings will be paid out.

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