Help Section: Here you will find everything you need to know about StarGames.



Bank Cards

You can pay conveniently and safely with bank cards on StarGames. All valid cards bearing the MasterCard, Maestro or Visa logo can be used to deposit money in your player account. StarGames processes the payment safely according to PCI-DSS requirements.
 

How does it work?

To top up your account or purchase Stars on StarGames with bank cards you have to navigate to the section "Deposit" or "Buy Stars". Then enter the desired amount or select a Stars pack of your choice. Afterwards choose bank cards as payment method and click on the the "Deposit" or "Withdraw" button next to the bank card logo.

Enter all details required in the next window to finalize the deposit. The credit card number is displayed on the front of your credit card and it contains 16 digits. Please enter the three-digit "Card Verification Code" (CVC/CVV) for additional security. This code is displayed on the back of your card below the signature (the last three digits).

cvv3.jpg

Please enter your credit card expiry date displayed on the front of your card now: first the month and then the year. Finally, please enter the name of the card holder displayed on the front of the card.

Please continue now to complete your deposit. If your bank supports 3-D Secure you might be asked to complete the steps of the 3-D Secure process to complete the transaction. This is an additional safety measure.

After that, a confirmation screen will be displayed. The amount will be credited to your player account as soon as your deposit has been approved.
 

Are there restrictions for payments with bank cards?

  • The minimum deposit amount is €10 or your local currency equivalent.
  • The maximum amount for deposits will be displayed with the payment method on the deposit page.
  • You can only register 3 credit cards per provider (for example MasterCard, Visa etc.) and player account.
 

Using bank cards for cash withdrawals:

You can pay your winnings onto the cards that you used for depositing money. Simply select the bank card from the payment options as well as the desired amount. Please note that your bank has to support withdrawals via card to enable this process.
 

What are the benefits of bank cards?

  • Your account will be topped up instantly when the transaction has been confirmed successfully.
  • It is a very safe and easy to use payment method.
  • It offers 3-D-Secure options to prevent fraud.
 

Are there additional costs for payments with bank cards?

StarGames covers any costs for using bank cards on the platform. Any charges by your bank are not covered by us.
 

How do you switch to another currency?

The basic currency at StarGames is euro. You can display your account balance in one of the other available currencies as well as in euros at the same time.

If you deposit money in currencies other than euros, StarGames will use the daily updated exchange rates of the central bank to convert your deposits into the currency of the platform (euros).

Because euros is the basic currency of StarGames your deposit can vary due to daily exchange rates if you display it in other currencies.
 

Display bank cards as your favourite payment method:

If bank cards is your preferred payment method you can display it among your favourites by clicking on the heart symbol within the Moneta logo on the "Deposit" or "Buy Stars" site. The heart will then light up and bank cards will be listed among your favourites.

If you have further questions or need more support, please contact our support team!