Problems logging on
Are you registered on StarGames but can’t log on? This can have several causes:
- You have entered false information five times in the fields provided during log-in attempts (for example, either a wrong password or a wrong player name).
Your account will automatically be locked for an hour in such a case. This is a security measure to protect your account from being accessed by unauthorised persons.
Solution: Wait for one hour after the account is locked and then just use your correct details to log in.
- Forgotten your password?
Solution: Click the question mark directly in the password field in the top right corner and follow the instructions in the window that appears to request a new password.
- Have you forgotten your user name as well as your password?
Solution: Please write to our Support Team at firstname.lastname@example.org - they will take care of your request immediately.