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Problems logging on

Are you registered on StarGames but can’t log on? This can have several causes:

  1. You have entered false information five times in the fields provided during log-in attempts (for example, either a wrong password or a wrong player name).
    Your account will automatically be locked for an hour in such a case. This is a security measure to protect your account from being accessed by unauthorised persons.
    Solution: Wait for one hour after the account is locked and then just use your correct details to log in.
  2. Forgotten your password?
    Solution: Click the question mark directly in the password field in the top right corner and follow the instructions in the window that appears to request a new password.
  3. Have you forgotten your user name as well as your password?
    Solution: Please write to our Support Team at support@stargames.com - they will take care of your request immediately. 
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