Loss of connection during slot games: what happens with my winnings and free games?
Should there be a loss of connection while you are actively participating in a game, the game will still continue on our server until the end of the current round. Should the loss of connection occur during a series of free games, our system plays out the remaining free games on its own until the end. Any winnings achieved will then be credited to your account. We ensure in this way that you do not suffer any losses due to a loss of connection.
Should our server crash or experience technical difficulties, the probable winnings for your game at the time of the server crash will be credited to your account – as voluntary compensation from our side. This ensures that your probable winnings are always correctly calculated even in the event of an unforeseeable occurrence.
Please note that it may take up to two hours for the automatic credit to be completed.